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1. General Terms
By proceeding with a payment on SSS-SportsHub, you confirm that you
have read, understood, and accepted our terms and conditions
The use of facilities
for commercial content production or events or coaching class is strictly prohibited
without prior written consent from the management of Sampoerna Strategic Square. A
penalty of IDR 5,000,000 will apply for any violations.
2. Personal Reservation (Non-Company)
Online booking is available for personal use only (Based on ID or KTP). Reservation under company, institutional, or reservation for coaching class, please contact our admin directly by WhatsApp Only 0812-33669-234.
3. Payment Method
We currently accept payments exclusively through virtual accounts. We do not accept payments under company or business entity names at this time.
4. Payment Confirmation
Your booking will only be confirmed once payment has been successfully completed. You will receive a confirmation email or notification shortly after. If you don’t receive confirmation, please contact our support team immediately.
5. Cancellation & Refund Policy
User-Initiated Cancellations:
Payments are non-refundable unless exceptional circumstances are approved by Sampoerna
Strategic Square Management (SSS Court). Please note that cancellations due to rainy
days are not eligible for cancel or reschedule.
Cancellations by Sampoerna Strategic Square (SSS Court) :
In the event that SSS Court must cancel your booking due to unforeseen circumstances,
you will receive a full refund or the option to reschedule at no additional cost.
6. Payment Issues
If your payment fails, please verify your internet connection and payment details, or contact your bank or payment provider for assistance. Sampoerna Strategic Square Management is not responsible for any additional fees or charges imposed by your bank or payment provider.
7. Pricing and Taxes
All prices are shown in [IDR] and include applicable taxes unless
otherwise noted. Prices are subject to change without prior notice; however, confirmed
bookings will remain unaffected.
Tax Policy for Web Bookings Effective June 2, 2025
Rental bookings made through our website are available for individual (non-business) use
only.
For individual renters, Value Added Tax (VAT) is applied as a lump-sum VAT (PPN
Digunggung) in accordance with Indonesian tax regulations and is already included in the
total price.
No separate tax invoice (faktur pajak) will be issued for individual transactions.
8. Security & Fraud Prevention
All transactions are secured using encryption technology to protect your data. In the event of detected fraudulent activity, we reserve the right to cancel your booking and pursue appropriate legal action
9. Changes to Terms
Sampoerna Strategic Square Management reserves the right to amend these terms and conditions at any time.